Policies & guarantees

Cancellation Policy

Because we are a small business and there is high demand for our services, we ask for as much notice as possible when plans change. More than 48 hours before your appointment: no fee, and rescheduling is always free outside this window. Between 24 and 48 hours before: a charge of 50% of the service cost. Less than 24 hours before: the full service charge. By this point your cleaning professional has set aside the day and the slot cannot be filled. In the event we can’t gain access to your home on the scheduled date and time, we will try to connect with you and wait up to 30 minutes to resolve access to your space issue. If we are unable to obtain access, the cancellation fee is a full-service price.
If you’d like to reschedule or cancel your appointment, you can email/call your client coordinator directly, or submit a rescheduling request through our online contact form.

Project Guarantee Policy

Since each home is unique and each client has individual care requests, some areas of the home might be missed. In order for us to provide you with the best service possible, we offer a guaranteed satisfaction policy. If an area was missed in the cleaning of your home, we will be happy to come back at no extra charge to you, as long as we’re notified of the overlooked area within 48 hours.